Terms of Service
Draft for review · Last draft update: September 26, 2026
This is an informational template, not legal advice. The operator's legal name, contact details, jurisdiction, billing and cancellation terms, and other provisions must be confirmed by a qualified attorney before these terms are published as final.
Operator information to complete: [Legal entity name] · [Business/legal contact email] · [Applicable jurisdiction].
1. What My Dog Desk provides
My Dog Desk is software for dog daycare, boarding, and grooming businesses to manage booking requests, pet and owner information, staff workflows, and, when enabled, booking payments. Each pet care business is responsible for the services it provides to its customers, including its own care policies, pricing, staffing, and compliance obligations. My Dog Desk does not provide veterinary advice.
2. Accounts and use
When creating a business account, provide accurate business information, protect your admin PIN, and limit dashboard access to authorized staff. You are responsible for activity performed through your account and for the permissions and notices you provide to pet owners when collecting their information. Do not use My Dog Desk for unlawful, fraudulent, abusive, or unauthorized access to another business's data.
3. Trial, plans, and payments
New businesses may start a 30-day trial. Current plan details and prices appear on the signup page. A paid subscription is needed for continued new bookings and edits after the trial; access to existing records may remain available. Subscription checkout is available only when the operator has configured Stripe billing for that environment. Before enabling live paid subscriptions, the operator must finalize and disclose renewal, cancellation, refund, tax, and payment terms.
Payments from pet owners for bookings are separate from a business's My Dog Desk subscription. Booking payment links require the business's own verified Stripe connection. My Dog Desk does not automatically charge a card when a booking is requested. The business is responsible for setting its own service charges and deposit policies and resolving refunds with its payment provider.
4. Your data and responsibilities
Your business remains responsible for the owner, pet, and booking information it enters or imports. You permit My Dog Desk to process that information to operate the service as described in the Privacy Policy. Confirm that you have authority to upload or import records and tell customers how their information will be used.
5. Availability and changes
Software features may change, be interrupted, or require third-party services. No uptime guarantee or service-level agreement is provided in this draft. Material changes to final terms should be communicated through a notice process established by the operator before publication.
6. Important terms still to be finalized
Before publication, obtain legal review of the legal entity and contact information, governing law, minimum account-holder age, ownership and licensing of content, suspension/termination and data export, warranty and liability language, dispute process, and paid-plan cancellation/refund terms. This draft does not set those obligations.